Kaitlyn McGovern works to create an equitable and customer-centered workforce development system here at Afton. This often includes supporting workforce development agencies, policymakers, and providers to identify their challenges and potential solutions through stakeholder research and capacity building.
Previously, as Manager of Human-Centered Service Delivery at Detroit Employment Solutions Corporation, Kaitlyn was responsible for implementing a human-centered design approach within Detroit’s public workforce system, encompassing 9 Career Centers. She also led professional development efforts for Career Center staff as well as local policy writing and implementation. Prior to her role at Detroit Employment Solutions Corporation, Kaitlyn served as Program Manager for the Frontline Focus Training Institute at the Chicago Jobs Council, where she conducted professional development trainings for frontline workforce development staff and managed a project to train public service systems across the country on the W.K. Kellogg Foundation’s Family-Centered Coaching toolkit.
Kaitlyn has her Master’s Degree in Social Work from the University of Chicago School of Social Service Administration and her Bachelor’s Degree in Economics, International Studies, and Community Action and Social Change from the University of Michigan.